I'm about 2/3rds of the way through John Kotter's latest (little) book Buy-In and I'm enjoying it.
I just found this quote, which I thought worthy of sharing:
The method, in a simple summary, is this: Gain people’s attention by allowing the attackers in and letting them attack. Then win the minds of the relevant, attentive audience with simple, clear, and commonsense responses. Win their hearts by, most of all, showing respect. Constantly monitor the people whose hearts and minds you need: the broad audience, not the few attackers. Prepare for these steps in advance, with the ideas in this book.
I particularly like this bit: "Win their hearts by, most of all, showing respect".