Over the last few months I’ve lost faith in amazon.co.uk. I’m not paying to renew my prime membership when it runs out in November and I’m going to start buying books elsewhere.
They’ve really started pissing me off lately. I used to be their number-one fan …
Here’re three examples from the last 2 weeks:
- A couple of months ago I pre-ordered the latest Lee Child’s book to be delivered by first class mail. The book was published a few weeks ago. Why first class? Because our postman pushes the parcel through the letterbox sometime mid-morning and then when i get home the parcel is there waiting for me. What did amazon do? They delivered it by courier. The courier want deliver without a signature; I wasn’t home; they took it back to the depot which is 20 miles away. I got the book as a gift for my wife to take away with her on holiday. She bought her own copy in the airport.
- Over the weekend I deliberately made 3 separate orders each of 1 book. The books arrived today in 1 large package which was too big to fit through the postbox. I happened, by pure luck, to be at home so I got the books. If luck hadn’t favoured me then I’d have to make an early morning trip to the post office to pick them up. I really wanted those books today.
- This evening my wife got an email from amazon.co.uk telling her that they’d just dispatched her order using a courier. She specifically chose for it to be shipped by first class so that it wouldn’t need a signature. So now she’s faced with the choice: does she stay at home and wait for the sometime-during-the-day delivery of her package OR does she go out and risk missing it then have to make a trip to the courier office 25 miles away in the weekend? We’re going away this weekend and we want what’s in the package tomorrow.
Three examples of where Amazon.co.uk deliberately ships their product in a different way to how we’ve deliberately ordered it. Don’t they get how annoying and inconvenient that is? Have they stopped caring? Why do their customer service people send such obviously cut-and-paste replies?
I used to be their number-one fan …