I'm going through the enjoyable experience of swapping mobile-phone providers. It's enjoyable because the sales folk who are trying to sell me a phone are being really, really, really nice to me. The next time I'm feeling a little down I think I'll pop into a mobile phone shop just to feel cheered up.
It's even more enjoyable though because I get to watch Vodafone, my current and soon to be ex and then never-again, phone company be pricks as they move from being really nice "oh please won't you stay with us, well give you a really good deal" (the answer to that, btw, is "Do you sell iphones? That's what I want") to the situation I'm in now where every two days their customer service guys say that they will close my account 30 days after their closures department PROCESSED the request, rather than 30 days after they RECEIVED the request.
I put the request in via their webform on the 19th - I have the automated receipt - but their closures department didn't pick it up until the 21st. I've explained to them that it's not my fault they understaff their customer service department. I'm on the 3rd email exchange and I'm expecting another one in 2 days. I'm being a bit silly, I suppose, because it doesn't make any difference to me financially. but I'm learning a lot about customer service.
Vodafone are being sillier than me though. I'm leaving them because they didn't have the phone I want and a competitor did. I'm never returning to them though because of their poor service. I'm not angry, but I am adamant.
I've also learned, by looking around, that they're a good bit more expensive than their competitors. Funny, their nice sales folk didn't explain that to me last year...
