Influencing skills in IT

For once, I side with the pointy headed boss ... sort of. 




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He's identified a common problem in IT - poor influencing skills - but if he asked himself "why" just one more time he'd have to admit that it was a management problem for not helping the less-verbally-skilled to communicate better. 

There are many ways to do that and none of them start with the words "They just should ..." or "It's there fault ..."