1. Toshiba only included the 1st of 2 rescue disks for my laptop in the box. I’m currently at the end of disk 1, but can’t finish the rescue because there is no disk 2. They are charging me 35 pounds for new disks. It will take up to 4 weeks for the new disks to arrive. And, they only take visa.
2. One of the weird things about my blog is that I seem to get really high rankings in Google. A wee while ago I posted that “f i r e f o x s ucks” and now I’m eithor number 1 or 2 on google if you search for that expression.
This is good and bad.
Bad because I ended up deleting the f i r e f o x sucks expression because I generated nerd hate mail.
Good because I’m pissed off with Toshiba support and I’m going to spitefully and deliberately bring Toshiba as much bad word of mouth as I can.
3. Oh, and I’ll never buy another toshiba product again. Never. Shame, because it is a nice laptop (apart from the fact it broke).
4. Simple story:
- My lovely little Toshiba Laptop started behaving badly with my wi-fi connection. Really bizarely the connection suddenly became very flakey.
- I rang toshiba support. They helpfully suggested something.
- It didn’t work (although it was a good suggestion).
- I rang them back.
- They 2nd guy told me that wi-fi connections disconnected if you didn’t use them every 3 minutes, so sadly I was screwed. I explained that the connection had been fantastic for 5 months. He said it was unfortunate.
- I thought “Oh damn it” and I decided to rebuild the laptop using the emergency disk.
- I backed everything up and popped in the disk
- It said “are you sure”
- I said yes.
- It ran to the end of the first disk. Said, put in the 2nd disk.
- What 2nd disk? I only have one.
- I said several rude things. There was no 2nd disk.
- I said several more rude things. Still no 2nd disk.
- I started looking for the 2nd disk. Not sure how I could have misplaced it. Certain that I hadn’t misplaced it.
- Rand Toshiba support – “my 2nd disk is missing”
- You’re screwed.
- I knew that.
- It will cost £35.25 to get a new one
- What!!!!!
- It will cost £35.25 to get a new one.
- But you didn’t send me the 2nd disk to start with.
- You should have checked when you purchased it.
- Why? In this day and age it should be there.
- It will cost £35.25 to get a new one.
- Okay. I’ll get my visa then (you theiving bastards)
- We don’t take visa.
- What?
- You’ll have to send a cheque?
- Like, through the mail?
- Yes.
- It may take up to 4 weeks to send the disks.
- But, I only need the disks because your product broke and you didn’t include both disks to start with.
- I’ll send you the forms.
Great.
I just want my expensive little laptop to work.
Toshiba sucks
