John Sambrook, a fellow TOC enthusiast, has an absolutely excellent TOC-centric weblog and unlike me he really knows what he's talking about!
I particularly like this entry (which I've blatantly cut-and-paste):
What's hiding behind the complexity in your organization?A famous researcher in computer science, Dr. C. A. R. Hoare, once said that "There are two ways of constructing a software design; one way is to make it so simple that there are no obvious deficiencies, and the other way is to make it so complicated that there are no obvious deficiencies. The first method is far more difficult."
In my experience, one could substitute "organization" for "software design" in the above, and the quote would be equally valid. In many organizations, deficiencies are hiding behind complexity. If we want to address the deficiences, we have to have some means for navigating through this complexity, so that we can recognize and address the deficiencies hidden within it.
This is one reason that I advocate for the Theory of Constraints "Thinking Process" tools. In my experience, they are unmatched in their ability to help individiuals identify and correct system deficiencies.
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