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I first read about the broken windows theory in Malcolm Gladwell's extraordinary "Tipping point" book. Then today it popped up in Pragmatic Programmer Dave's blog- but this time in a software context. "Hmmmmmmm", I thought. By the end of the day I'd used the "theory", as it relates to software development, twice in conversation.
Here's Gladwell's original article - which you just MUST read - and here's Google's top "Broken Window" blog entry for the curious.
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